Terms and Conditions

User Agreement

Following is a summary of the terms and conditions that apply to all purchases made from STEM Nest.

1. Orders & Delivery:

All orders placed through this website are subject to confirmation and acceptance by STEM Nest. Generally, orders will be provisioned and fulfilled within one to two business days or if received out of business hours then the following one to two business days.

STEM Nest may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. STEM Nest may refuse an order for any product at its sole discretion if it believes that the order contravenes STEM Nest Acceptable Usage Policy or might be a fraudulent order.

2. Returns & Refunds

Any refunds that are required will be processed only to the same method used to make the order. This includes to the same credit card number/account if the payment was by credit card. In the event that the card is lost, stolen or cancelled STEM Nest may require confirmation from the card provider or issuing bank for any change.

3. Prices, Payment & Credit Card Information

You credit card information will be processed by the payment provider that you select during the check-out process. All payment providers used by STEM Nest are PCI DSS Compliant. STEM Nest is also PCI DSS Compliant. STEM Nest will not store your credit card data in our website or web servers.

Payment must be cleared before the services are dispatched.

4. Your Account

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify STEM Nest in connection with any use (whether authorised or unauthorised) of your user name or password. STEM Nest may suspend or cancel your account at any time without prior notice.

5. Images and specifications

Images that are displayed on the STEM Nest websites are for informational and marketing purposes. Please refer to the detail product description and the Additional Product Information for specifications.

6. Liability

Any liability of STEM Nest in connection with goods supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of STEM Nest be limited to the replacement of the goods or the supply of equivalent goods.

7. Changes To Terms

Each order is governed by the terms and conditions current when the order is placed. STEM Nest may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

8 Applicable Law

All purchases, and these terms and conditions, are subject to the laws of South Australia, Australia.

Privacy Policy

STEM Nest respects the Guidelines suggested by the Australian Direct Marketing Association in its Code of Practice for Consumer Protection in ecommerce and the privacy of individuals. STEM Nest complies with the Australia Privacy Principles (APPs) and also abides by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). The latter is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.

In line with these guidelines, STEM Nest would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data.

Personal information collected by STEM Nest is kept to a minimum and is relevant to providing the business solutions that STEM Nest offers. You can refuse to provide information but may restrict the service that STEM Nest can offer.

What information is collected by STEM Nest?

Information collected by STEM Nest includes the following – if provided:

  • your name and address information;
  • telephone;
  • email addresses;
  • information about what services you have ordered from STEM Nest;
  • your interest in receiving STEM Nest email newsletters;
  • correspondence between you and STEM Nest;
  • details of conversations relevant to your business enquiry may be written by employees within our customer relationship management system (CRM);
  • your accesses to our websites.

STEM Nest does not store credit card details within any of the online services offered. 

If you would like to check the information held on file about you by STEM Nest please send an email to info@stemnest.com.au

What STEM Nest does with your information:

  • Information collected is kept within appropriate systems including billing, CRM and email to allow STEM Nest to administer and manage services provided;
  • personal information is NOT made available to third parties;
  • STEM Nest will contact relevant people to communicate billing and technical issue;
  • STEM Nest email newsletters and communications may be customised to reflect your interest in a particular service;
  • STEM Nest may access historic correspondence and details about earlier conversations in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on STEM Nest;
  • where STEM Nest shares information with its design consultants and partners for the delivery of a service to you all care will be taken to protect your personal information;
  • your online requests are monitored and stored.

As a customer of STEM Nest you will receive occasional email communications from STEM Nest that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email.

If you have any questions about our privacy policy, please feel free to contact us.

Cookie Policy

By using this website you agree to the use of cookies created by the website.

STEM Nest and this website use cookies to distinguish you from other users of our website. This enables STEM Nest to provide you with a good experience when you browse our website. A cookie is a small file with information that we store on your browser or the hard drive of your computer.

Cookies contain information that is sent to your computer. We use cookies for many purposes but principally to remember you as a visitor or registered user. For registered users we can remember you if your cookie is valid so that you do not need to sign in. Cookies also enable us to keep your shopping basket information if you leave the site and return at a later time. None of our cookies store any personal information about you. Please be aware that restricting cookies may impact on the functionality of the website.

You can block and delete cookies in your browser and you can find more information about deleting or blocking cookies at www.aboutcookies.org.

How does STEM Nest protect your personal information?

STEM Nest is PCI compliant meaning that our servers and systems are monitored constantly to ensure all services provided by STEM Nest are as secure as they can be.

STEM Nest staff are aware that all personal information is sensitive and that it should be treated with due respect and confidentiality.

STEM Nest has procedures and controls in place to protect your information.

Complaints

If you wish to enquire or make a complaint about Privacy related issues you can contact us directly at info@stemnest.com.au or you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au/privacy/privacy-complaints